At Riggy Elite, we take pride in offering thoughtfully designed and handcrafted products for your home. We carefully inspect and pack every order before dispatch. However, if you receive a damaged, defective, or incorrect product, we are here to help.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product was received damaged or defective.
  • You received a wrong or different product from what you ordered.
  • The product is missing essential parts or accessories mentioned in the product description.
  • The product has been damaged during transit.

Return requests must be raised within 48 hours of receiving the order.

2. How to Request a Return

To request a return or replacement, please contact us through the contact details available on our website. Please provide:

  • Your order number
  • Name and contact details
  • Reason for requesting the return
  • Clear photographs of the product
  • Clear photographs of the outer packaging and shipping label
  • A video of the package opening may also be requested for damaged or transit-related claims.

Our team will review the request and inform you about the next steps.

3. Damaged Products

We recommend checking your package immediately after delivery. If the product is damaged, please keep the original packaging, shipping label, and all product components until the issue is resolved.

After reviewing the submitted information, we may offer a replacement, exchange, or refund depending on the availability and condition of the product.

4. Wrong Product

If you receive an item different from the product ordered, please contact us within 48 hours of delivery. After verification, we will arrange an appropriate replacement or refund.

5. Products Not Eligible for Return

Returns may not be accepted if:

  • The product has been used, washed, altered, or damaged after delivery.
  • The product is returned without its original packaging or accessories.
  • The return request is made after the specified return period.
  • Damage has occurred due to improper handling or use.
  • The product shows signs of wear or damage caused by the customer.

For handcrafted products, minor variations in color, texture, grain, finish, or appearance may occur and are considered a natural characteristic of handcrafted products rather than a defect.

6. Return Pickup

Where applicable, Riggy Elite may arrange a return pickup through its delivery partners. Customers may be required to securely pack the product in its original packaging before handing it over to the courier.

In certain locations or circumstances, customers may be asked to ship the product back using the instructions provided by our team.

7. Refunds

Once the returned product is received and inspected, we will determine whether the refund is approved.

If approved, the refund will generally be processed through the original payment method. The time taken for the amount to appear in your account may depend on your bank or payment service provider.

If the return is rejected after inspection because it does not meet the return conditions, the product may be sent back to the customer.

8. Order Cancellation

Cancellation requests should be made before the order is dispatched. Once an order has been shipped, cancellation may not be possible.

If an eligible cancellation is approved, the applicable refund will be processed through the original payment method.

9. Exchange & Replacement

Replacement or exchange is subject to product availability. If the same product is unavailable, Riggy Elite may provide an alternative solution or refund, as applicable.

10. Contact Us

For any return, replacement, exchange, or refund-related queries, please contact us through the contact information provided on our website.

Riggy Elite
Handcrafted Décor & Lifestyle Products